| FAQ | Category | |
Can I view my order status online?
One of the benefits of placing all your orders online is the ability to see your... | Ordering | |
Can R-PLEX calibrators be purchased individually?
The R-PLEX calibrators are only available as part of an R-PLEX Antibody Set.... | Assays | |
Can sample dilutions other than the recommended dilutions be run? Can you lower the dilution factor to increase sensitivity?
Dilution linearity for CSF is provided in the product insert and data sheets. To... | Assays | |
Can the Aß42 assay be run in a homogenous format?
While the Aβ42 assay was validated with a washed assay, a homogenous protoc... | Assays | |
Can the assays be used with tissue lysates?
Yes, brain tissue homogenates, liver homogenates, homogenates from Matrigel plug... | Assays | |
Can the IL-8 HA assay be purchased as a singleplex?
No, the IL-8 HA is only available in select multiplex panels.... | Assays | |
Can the Validated Human Aß42 and Human Total Tau assays be multiplexed together or with the other Aß peptide assays?
The assays can be provided as a custom multiplex with comparable performance to ... | Assays | |
Can V-PLEX orders ship within the same day?
No. V-PLEX orders generally ship within 1-3 business days.... | Ordering
Assays | |
Can we network the MSD instrument computer?
If the system is under evaluation, it may not be networked. If the MSD system ha... | Instrument | |
Can we upgrade the Windows 2000 operating system to Windows XP?
Please contact MSD Instrument Service Support before upgrading to XP. This can b... | Instrument
Software | |
Can Windows updates be installed on the computer controlling the MSD instrument?
Many of our customers have installed Windows® updates without problems, incl... | Instrument
Software | |
Can you measure Aß42 levels in plasma with the validated Human Aß42 Kit?
The assay was validated with human CSF. MSD is currently working on blood-based ... | Assays | |
I see a 'Client already has a session' error when booting up DISCOVERY WORKBENCH.
This indicates that a duplicate of the DISCOVERY WORKBENCH software is running. ... | Instrument | |
Do I have to use the specific diluents provided on the R PLEX datasheet for my assay? What if I am multiplexing?
The Diluent Compatibility table on the R-PLEX datasheet lists the diluents that ... | Assays | |
Does MSD offer a multiplex for Aß42, Total Tau, and p-Tau (181)?
No, but the assays can be provided as a custom multiplex. However, the custom mu... | Assays | |
Does MSD offer the 12F4 antibody as a detection antibody with a 6E10 capture in the Human (6E10) Abeta 42 Ultra-Sensitive Kit?
No. We currently do not offer 12F4 as a detection antibody. We have not found an... | Assays | |
Does MSD use controls in the development of validated assays? If so, are they samples or diluted standards?
We test controls as part of the validation process for V‑PLEX assays. The t... | Assays | |
Does the Human Total Tau Kit work for mouse samples?
We have tested mouse brain lysates with the Human Total Tau Kit and were unable ... | Assays | |
FAQs for V-PLEX Proinflammatory Panel 1 (mouse) Kits
What is the difference between the 10-plex panel, a custom panel, and the s... | Assays | |
For R-PLEX assays, can I use less antibody to coat the plate?
R-PLEX is provided as a matched antibody set. We do not recommend using less of ... | | |
How are MSD assays validated?
A cell model that exhibits regulation of a phosphoprotein of interest is selecte... | | |
How are V-PLEX assays different from T-PLEX assays?
Unlike T-PLEX assays (tissue culture, ultra-sensitive, whole cell lysate, serum/... | Assays | |
How are your new Phospho-Akt (Ser473) and Total Akt Kits different than your existing kits?
Our new Phospho-Akt (Ser473) Kit (catalog# K150MND) and Total Akt Kit (catalog# ... | | |
How can I control cross-reactivity in multiplex assays?
MSD has several blockers available that can be added to lysis buffer or antibody... | Assays | |
How can I export each spot in 96- (384-) well format and do other data file customization?
Click Run to activate the Run Options window, check the Export Format Custom box... | Instrument | |