FAQ | Category | |
How can I find my account manager's contact information? When you are online and signed in to our website, your account manager’s c... | Ordering | |
How can I obtain a Certificate of Analysis (COA)? COAs are available on our website. In order to locate the correct COA for any pr... | Assays | |
How can I place an order without registering online? Online ordering provides you with access to your customer specific pricing and e... | Ordering | |
How critical are the incubation times when running V-PLEX assays? Are there any steps where I can incubate the samples overnight? For consistent results, MSD recommends keeping incubation times consistent withi... | Assays | |
How did MSD decide which specific kidney biomarkers to target? MSD worked with the Critical Path Institute (C-Path) and the Predictive Safety T... | Assays | |
How do I add products to my shopping cart Find the product you are interested in by searching our site, browsing through o... | Ordering | |
How do I change my password? Sign in using your current password, then go to your Profile (see link at top of... | Ordering | |
How do I change my shipping or billing address? This can be accomplished by visiting your personal online Profile page.
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How do I make changes to my Profile? As a registered user, you can update various portions of your online profile. Fi... | Ordering | |
How do I measure percent phosphorylation? Perform a lysate titration to establish the linear range of the assay. For sampl... | Assays | |
How do I read a partial plate? SECTOR instruments read plates in sectors. For example, the SECTOR Imager 6000 d... | Instrument Plates Software | |
How do I register for your site? Simply click the Register link at the top of any MSD webpage and follow the prom... | Ordering | |
How do I request special handling? Special shipping instructions can be included with each online order. When check... | Ordering | |
How do I see my customer-specific pricing? MSD customers can see their contract pricing online after registering for an onl... | Ordering | |
How do I sign in if I forgot my password? Go to the Sign In screen and click Forgot Password. On the next screen, enter th... | Ordering | |
How do I upgrade from an older version of DISCOVERY WORKBENCH? Instrument Service must upgrade the computer connected to your instrument, but y... | Software | |
How long should I leave the assay in read buffer before I read the plate? Unless otherwise directed in the protocol, incubation in read buffer is not reco... | Assays Reagents Diluents Buffers | |
How many samples can I run on a plate? MSD assays are provided in convenient 96- or 384-well microtiter plates. The num... | Assays Plates | |
How much secondary antibody do I use for my assay development? For initial assay development, it is recommended that a 1:1 primary:secondary an... | Assays | |
I am multiplexing R-PLEX with U-PLEX analytes. The R PLEX protocol says to dilute the U PLEX calibrators 10 fold into the calibrator blend. But the U PLEX certificate of analysis (COA) provides the calibrator concentrations for a 5-fold dilution. The U-PLEX Calibrators are reconstituted with a lower volume (high concentration... | Assays | |
I can't find my data file, where is it? Another user may have changed the Output Path in the Run window. Click Run to vi... | Instrument | |
I have controls that were made in CSF that do not recover between 80% and 120% (or the CVs are greater than 20%). Pooled CSF can have interferences that are not present in properly collected and... | Assays | |
I’m not getting any signal with my R-PLEX assay. Check to ensure that the reagents were added correctly. Make sure that you used ... | Assays | |
I measured the plate backwards, is my data correct? The SECTOR instruments have a sensor that tells the software the plate is backwa... | Instrument | |