| FAQ | Category | |
How can I find my account manager's contact information?
When you are online and signed in to our website, your account manager’s c... | Ordering | |
How can I obtain a Certificate of Analysis (COA)?
COAs are available on our website. In order to locate the correct COA for any pr... | Assays | |
How can I place an order without registering online?
Online ordering provides you with access to your customer specific pricing and e... | Ordering | |
How critical are the incubation times when running V-PLEX assays? Are there any steps where I can incubate the samples overnight?
For consistent results, MSD recommends keeping incubation times consistent withi... | Assays | |
How did MSD decide which specific kidney biomarkers to target?
MSD worked with the Critical Path Institute (C-Path) and the Predictive Safety T... | Assays | |
How do I add products to my shopping cart
Find the product you are interested in by searching our site, browsing through o... | Ordering | |
How do I change my password?
Sign in using your current password, then go to your Profile (see link at top of... | Ordering | |
How do I change my shipping or billing address?
This can be accomplished by visiting your personal online Profile page.
S... | Ordering | |
How do I delete my cart?
Your online shopping cart can be deleted by:
Navigating to the Cart
Cl... | Ordering | |
How do I make changes to my Profile?
As a registered user, you can update various portions of your online profile. Fi... | Ordering | |
How do I measure percent phosphorylation?
Perform a lysate titration to establish the linear range of the assay. For sampl... | Assays | |
How do I read a partial plate?
SECTOR instruments read plates in sectors. For example, the SECTOR Imager 6000 d... | Instrument
Plates
Software | |
How do I register for your site?
Simply click the Register link at the top of any MSD webpage and follow the prom... | Ordering | |
How do I request special handling?
Special shipping instructions can be included with each online order. When check... | Ordering | |
How do I see my customer-specific pricing?
MSD customers can see their contract pricing online after registering for an onl... | Ordering | |
How do I sign in if I forgot my password?
Go to the Sign In screen and click Forgot Password. On the next screen, enter th... | Ordering | |
How do I upgrade from an older version of DISCOVERY WORKBENCH?
Instrument Service must upgrade the computer connected to your instrument, but y... | Software | |
How long should I leave the assay in read buffer before I read the plate?
Unless otherwise directed in the protocol, incubation in read buffer is not reco... | Assays
Reagents Diluents Buffers | |
How many samples can I run on a plate?
MSD assays are provided in convenient 96- or 384-well microtiter plates. The num... | Assays
Plates | |
How much secondary antibody do I use for my assay development?
For initial assay development, it is recommended that a 1:1 primary:secondary an... | Assays | |
I am multiplexing R-PLEX with U-PLEX analytes. The R PLEX protocol says to dilute the U PLEX calibrators 10 fold into the calibrator blend. But the U PLEX certificate of analysis (COA) provides the calibrator concentrations for a 5-fold dilution.
The U-PLEX Calibrators are reconstituted with a lower volume (high concentration... | Assays | |
I can't find my data file, where is it?
Another user may have changed the Output Path in the Run window. Click Run to vi... | Instrument | |
I have controls that were made in CSF that do not recover between 80% and 120% (or the CVs are greater than 20%).
Pooled CSF can have interferences that are not present in properly collected and... | Assays | |
I’m not getting any signal with my R-PLEX assay.
Check to ensure that the reagents were added correctly. Make sure that you used ... | Assays | |
I measured the plate backwards, is my data correct?
The SECTOR instruments have a sensor that tells the software the plate is backwa... | Instrument | |