All MSD instruments come with a one-year standard warranty. If you want to achieve the greatest value and maximum productivity from your instrument(s), it is recommended that you purchase one of our instrument service packages. MSD offers a full range of service packages to maximize your productivity and reduce instrument downtime. Complete IQ/OQ/PQ service is also available. 

Instrument Relocation

Should your instrument need to be relocated, we can assist with the relocation and can reinstall and requalify the instrument system. Relocation service within the original site is free under a TSP for instruments that were originally installed by MSD technicians.

Instrument IQ/OQ/PQ

Full, on-site instrument/operation/performance qualification (IQ/OQ/PQ) by MSD technicians can be ordered through Instrument Support. Under a gold level TSP, our technicians will assist with installation qualification for internal validations.

Instrument Maintenance

Preventative maintenance should be performed once or twice each year by our technicians. Pre-scheduled preventative maintenance visits are included in the TSP, or they may be purchased as needed. Preventative maintenance includes cleaning and servicing, any necessary repairs, software upgrades (free with gold-level TSP), and a complete testing and verification of the instrument’s performance.