The Total Service Package for the MESO QuickPlex SQ 120MM and MESO QuickPlex SQ 120 instrument is purchased separately from the instrument. This service package includes coverage for instrument installation and verification, defects in materials and workmanship, guaranteed on-site rapid response (24-48 hours, depending on the service and location) for service visits, priority delivery of replacement parts, one pre-scheduled preventative maintenance service call, and more.