| FAQ | Category | |
Are all products available online?
All catalog assays kits, assay consumables, assay development products, and inst... | Ordering | |
Are the Aß and Tau calibrators in the validated Human Aß42 and Human Total Tau kits native protein?
The Total Tau assay is a recombinant Tau 441 protein expressed in E.coli. The A&... | Assays
Ordering | |
Can I cancel an order I placed online?
Yes, but cancellations are handled individually depending on the production or s... | Ordering | |
Can I have my order shipped overnight?
All MSD orders within the continental US are shipped overnight at no additional ... | Ordering | |
Can I provide a quote number online with a order?
Yes, you can reference your quote number in the Special Instructions box du... | Ordering | |
Can I save a shopping cart until my purchase order is ready?
Yes, your shopping cart will be saved automatically if you sign out or leave the... | Ordering | |
Can I view my order status online?
One of the benefits of placing all your orders online is the ability to see your... | Ordering | |
Can V-PLEX orders ship within the same day?
No. V-PLEX orders generally ship within 1-3 business days.... | Ordering
Assays | |
How can I find my account manager's contact information?
When you are online and signed in to our website, your account manager’s c... | Ordering | |
How can I place an order without registering online?
Online ordering provides you with access to your customer specific pricing and e... | Ordering | |
How do I add products to my shopping cart
Find the product you are interested in by searching our site, browsing through o... | Ordering | |
How do I change my password?
Sign in using your current password, then go to your Profile (see link at top of... | Ordering | |
How do I change my shipping or billing address?
This can be accomplished by visiting your personal online Profile page.
S... | Ordering | |
How do I delete my cart?
Your online shopping cart can be deleted by:
Navigating to the Cart
Cl... | Ordering | |
How do I make changes to my Profile?
As a registered user, you can update various portions of your online profile. Fi... | Ordering | |
How do I register for your site?
Simply click the Register link at the top of any MSD webpage and follow the prom... | Ordering | |
How do I request special handling?
Special shipping instructions can be included with each online order. When check... | Ordering | |
How do I see my customer-specific pricing?
MSD customers can see their contract pricing online after registering for an onl... | Ordering | |
How do I sign in if I forgot my password?
Go to the Sign In screen and click Forgot Password. On the next screen, enter th... | Ordering | |
Is my information private?
Absolutely. The personal and company information that you store on our site is n... | Ordering | |
Is my personal information safe?
We value your trust. MSD’s network is secured and protected using Secure S... | Ordering | |
My online price is not the same as the quote I received. How do I ensure I get the right price?
Occasionally, you will receive a special quote from your account manager. To ens... | Ordering | |
What are the MSD Product Purchase Terms & Conditions?
When purchasing products or services from MSD, you are agreeing to our Term... | Ordering | |
What is the turnaround time for orders?
Catalog Items
Our catalog assays generally ship within 1-3 business days.
Cust... | Assays
Ordering | |
What type of payments does MSD accept?
MSD accepts payments via purchase order. You may enter this information during t... | Ordering | |